The Hyde Carpet Cleaners Privacy Policy
This Privacy Policy explains how The Hyde Carpet Cleaners collects, uses, stores, and protects personal data for all customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
The Hyde Carpet Cleaners is a carpet and upholstery cleaning business serving residential and commercial customers in The Hyde and surrounding areas. For the purposes of data protection law, we act as the data controller for the personal data we collect about you in connection with our services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details, such as your full name, postal address, property access details where relevant, and any other contact information you choose to provide.
Booking and service information, such as the date and time of your booking, the services requested, details about the areas or items to be cleaned, and notes relating to access arrangements or specific instructions you give us.
Billing and payment information, such as payment status, invoices issued, and payment method used. For card or online transactions processed via a third-party payment provider, we do not receive or store full card details. The payment provider may process that information on our behalf.
Communication records, including the content of any messages, enquiries, complaints, or feedback you send us, and our responses to you.
Technical data, such as basic details from the device or browser you use to access our online presence, including date and time of visit and pages viewed, where this is available. We do not knowingly collect more data than is necessary for our purposes.
Any other information you voluntarily provide, for example when you request a quote, give feedback after a job, or respond to any optional surveys or promotions.
Lawful Bases for Processing Your Data
We only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:
Performance of a contract. We use your personal data to provide you with services you have requested, including scheduling, carrying out, and following up on cleaning work, and handling any related queries.
Compliance with legal obligations. We may process and keep certain records where required by law, for example for tax, accounting, and insurance purposes.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include managing our relationship with you, improving our services, maintaining records of work done, and protecting our business against fraud or misuse.
Consent. In some cases, we may rely on your consent, for example where you choose to receive optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotes, and manage bookings.
To deliver carpet and upholstery cleaning and any related services you request.
To manage payments, issue invoices, and keep appropriate financial records.
To communicate with you about your appointments, changes to our services, and important information relevant to your booking.
To improve our services, for example by reviewing feedback and analysing patterns in the types of services requested.
To handle complaints, disputes, or legal claims and to protect our rights, property, and safety, and that of our customers and staff.
To send you relevant information about our services where permitted by law or where you have consented to receive such communications. You may opt out of marketing at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf to help us deliver our services. These may include:
Payment service providers who process your payments securely.
IT and hosting providers who support the operation of our scheduling, communication, or record-keeping systems.
Professional advisers, such as accountants or legal advisers, where reasonably necessary for our business operations and compliance.
Service providers who help us send service-related messages or manage our administrative tasks.
Where we share data with processors, they are only permitted to use your personal data in accordance with our instructions and for the purposes specified by us, and they must protect your data in line with applicable laws.
We may also share personal data where required by law, for example with law enforcement, courts, regulators, or government authorities, or where necessary to establish, exercise, or defend legal claims.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In general, we keep customer records, such as booking details, invoices, and service information, for a period that aligns with tax and accounting rules and limitation periods for legal claims. After this time, data is securely deleted or anonymised.
Where we rely on your consent for marketing, we will keep your contact details for this purpose until you withdraw your consent or object to such processing. We may retain a record of your opt-out request to ensure we respect your choice in future.
The specific retention period can vary depending on the type of record, the nature of the services, and our legal obligations. We regularly review the data we hold and delete or anonymise what is no longer needed.
International Data Transfers
Where we use service providers that store or process personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that your data is given an equivalent level of protection. This may include relying on adequacy regulations or using appropriate safeguards such as standard contractual clauses or similar arrangements recognised under data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff and providers who need it for their work, using secure systems where possible, and training relevant personnel on the importance of data protection.
While we take reasonable steps to protect your data, no system can be completely secure. You are encouraged to take care when providing personal information to us and to contact us if you suspect any misuse of your data.
Your Data Protection Rights
You have a number of rights in relation to the personal data we hold about you. These rights apply subject to certain conditions and exceptions under data protection law.
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data.
Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.
Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, such as while we are investigating the accuracy of the data or your objections.
Right to data portability. Where we process your data based on your consent or a contract and by automated means, you may request to receive the data you provided in a structured, commonly used, and machine-readable format, or request that it be transmitted to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the use of your data for direct marketing.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, you can contact us using the contact details published on our official materials. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We would encourage you to contact us first so we can try to resolve your concerns.
Customers Covered by This Policy
This Privacy Policy applies to all customers and prospective customers of The Hyde Carpet Cleaners in our service area, including individuals and businesses who contact us, request quotes, make bookings, or receive our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will take effect from the date the revised policy is made available. We encourage you to review this page periodically to stay informed about how we handle your personal data.
